Refund & Return Policy
At MahalaxmiOnline.Store, customer satisfaction is our highest priority. We carefully pack every order to ensure your pooja essentials arrive safely. If you experience any issues with your order, we're here to help.
Returns
You may request a return within 7 days of receiving your order if:
- You received a damaged or defective product.
- You received the wrong item.
- The product is significantly different from what was ordered.
To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the original invoice or proof of purchase.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval status.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges (if applicable) are non-refundable.
Replacements
If your product arrives damaged, defective, or incorrect, we will send a replacement at no additional cost.
If the item is unavailable, you will receive a full refund.
Non-Returnable Items
For hygiene, religious, and safety reasons, the following items cannot be returned:
- Opened or used pooja products
- Consumable items such as incense sticks, camphor, cotton wicks, oils, or powders after opening
- Customized or personalized products
- Products damaged due to improper use or handling after delivery
How to Request a Return
- Email us within 7 days of receiving your order.
- Include your Order ID, reason for the return, and clear photos or videos (if applicable).
- Our support team will review your request and guide you through the return or replacement process.
- Need Help?
If you have any questions about returns, refunds, or replacements, feel free to contact us.
Email: support@mahalaxmionline.store
Thank you for shopping with MahalaxmiOnline.Store. We are committed to providing quality pooja essentials and reliable customer service with every order.
